+ How do I check the total cost (including the shipping cost) of my order?
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You may check the shipping on view-cart page.
- Click to add the items to your shopping cart;
- Click View Cart;
- At Shipping Calculator, choose your shipping country;
(If you are in the US or Canada, please also fill in your state code, for example, 'NY' for New York, 'ON' for Ontario.) - Choose your shipping method;
(Be sure to check the shipping charge for all shipping methods since you might find cheaper alternatives) - Click Update, the total cost (including the shipping cost) will show up;
- Proceed to check out if you confirm to buy.
+ Can I place an order by E-mail?
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Yes. To place an order by E-mail, please send the following information to info@ahkwokbuckles.com . We will send you a paypal invoice after we have received your E-mail.
- Your list of items and quantities OR your shopping cart (screen capture of your cart)
- Your shipping address and phone number
- Your preferred shipping method
+ How can I buy larger quantities?
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If an item is low in stock and you want to buy more, please contact us at info@ahkwokbuckles.com for enquries.
We also accept special production orders for most of our items. Minimum order is required. Turnaround time is 4 - 6 weeks.
- Some of the items may be no longer available due to manufacturer closed down.
+ Do you ship to my country? (Do you still ship to UK after Jan 1, 2021?)
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We ship worldwide, but some shipping options may not be available for certain destination.
- At Shipping Calculator, click the down-arrow at the Country pull-down menu, you should see the list of countries we ship to.
- If you could not find your country in the list, please email us at info@ahkwokbuckles.com, we would still ship to you if Hongkong Post provided services to your country.
- For UK orders, we still ship orders to the UK after the change of VAT policy on Jan 1, 2021. If the total amount of the goods is over 135 GBP (about 183 USD), you will need to pay VAT before you can receive your order.
+ How long should I expect for my order?
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(Due to the impact of Covid-19, ups service guarantee is temporarily suspended. Operational delay could be expected on both ups and postal shipments.)
We normally ship out orders in 1 working day. The delivery time needed after shipped out in general:
- US & Canada :
- by ups: 1 - 3 working days for Metropolitan areas; Extended Areas and Remote Areas may take longer
- by air registered post: 7 - 14 working days
- by surface registered post: 44 - 70 working days
- Most part of Europe:
- by ups: 1 - 3 working days
- by air registered post: 7 - 14 working days
- by surface registered post: 42 - 65 working days
- Australia and New Zealand :
- by ups: 2 - 4 working days for Metropolitan areas; Remote Areas may take longer
- by air registered post: 7 - 14 working days
- by surface registered post: 30 - 57 working days
- Asia :
- by ups: 1 - 3 working days for Metropolitan areas; Remote Areas may take longer
- by air registered post: 7 - 14 working days
- by surface registered post: 20 - 45 working days
For other destinations, please contact us at info@ahkwokbuckles.com if you need a time quote.
+ Can I ship by EMS?
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Yes. Please e-mail us with your shopping cart (screen capture/item list) at info@ahkwokbuckles.com for a EMS shipping quote.
+ Can I ship by my ups account? (Can I bill the shipping to my ups account?)
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To avoid payment dispute after-shipment, we only ship ups orders with our company account.
+ Can I use another shipping company?
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We do not have accounts with other shipping companies. Also, we suggest to use the shipping methods provided on this website for a smoother order processing. However, if you still wish to use your own account of another shipping company, please place the order through E-mail at info@ahkwokbuckles.com . After the payment process, we will need a prepaid shipping label or a completed import waybill to arrange for a local pick-up.
- Please confirm the international shipping rate with your shipping company in advance. As the order will be shipped from Hong Kong, the shipping could be very high if your account does not enjoy an international shipping discount.
+ What is your return policy?
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Unused items can be returned for a partial refund of item price. Please contact us within 15 days of delivery to make a return request.
- For the return of unused items, you must pay for the return shipping. The partial refund of item price will be sent after we have received the returned items. No any part of shipping will be refunded.
- Used items cannot be returned.
- If you received demaged or defective items, please send photos or videos to show the problem to info@ahkwokbuckles.com and we will follow-up case by case.
+ How is your arrangement of refund?
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Since Paypal will not refund for the transaction fees they have charged, if a refund request is made by customer because of order/item cancellation, wrong order, downgrade of shipping method, etc., we will only do partial refund for the amount after deduction of paypal transaction fee.
- The amount of refund will be sent through Paypal back to your credit card or Paypal account.
- If you have any questions, please contact us at info@ahkwokbuckles.com before placing the order.